- PetSmart, the world’s largest pet store chain, recently changed its return policy for aquatic life.
- These changes apply to all aquariums and related equipment as well as living aquatic creatures. The only accept returns for aquatic life are:
Can You Return A Sick Fish To PetSmart?
- Unopened and non-reserved merchandise purchased in the same transaction is eligible for return within 60 days of purchase with a receipt or packing slip;
- Opened or reserved items not marked down but purchased in the same transaction as an unopened item may be returned at the manager’s discretion.
Can You Exchange A Sick Fish For Another Fish At PetSmart?
No, PetSmart is not able to make exchanges on aquatic animals.
They’re sorry, but it’s the policy for all of their stores across the country.
They don’t carry live animals directly from any other breeder or dealer, and the only seafood they sell is what they get now from their suppliers to ensure that it’s fresh and within their best before dates.
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How Do You Return A Sick Fish To PetSmart?
PetSmart has a fantastic return policy when it comes to fish that they carry. They have even been known to replace certain goldfish species if they live past 90 days at their store!
First off, when you take the sick fish back to PetSmart, make sure that you have it in a bag that they can’t see into.
Even if they try to tell you that they don’t think “so and so” is what’s making your fish sick, don’t listen to them until you bring the bag up to eye level and let them look inside.
If something is visibly wrong with the fish, you want to be replaced or returned for a refund, and they say no, get angry and demand a different answer or manager approval for your claim.
When asking for a manager’s approval on your claim, be sure to speak politely but firmly.
Ask well at first and if he still says no, then get firm and demand to see the manager.
Once you know the manager, be sure that you are polite, but again ask firmly for your money back or replacement of fish.
On another note, know that some fish species cannot be returned once they have been added to an aquarium environment with other inhabitants.
Be sure to find out which species this is for your pet store before purchasing more than one type of fish for an aquarium.
If they refuse to replace or refund your sick goldfish or any other fish species they sell there, I would recommend taking it elsewhere, even if it’s not a chain store like PetSmart.
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Can You Return A Dead Fish To PetSmart?
You can’t return a dead fish to PetSmart. If your fish dies, you need to contact their vet for advice on treating it yourself or having the store take care of it.
Why You Can’t Return a Dead Fish to PetSmart: First off, if your fish is sick, only a veterinarian should do some things. Fish medicine can be difficult even for experts.
Secondly, because all fish species expire at different rates, there is no “one size fits all” rule for when you should stop trying to save your pet’s life.
Also, factors such as water temperature, oxygen levels in the tank, and other essential details affect how quickly your pet may expire – this makes
It is tough to make any generalization about how long you should try to save your fish.
Lastly, many different types of diseases can affect pet fish, so it is helpful for PetSmart to have an expert examine your dead fish before diagnosing the cause of death – only then will they know what the best course of action is.
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How Do You Return A Dead Fish To PetSmart?
First, contact PetSmart by phone or email; there are contact forms on the website.
Offer as much information as possible: who you are, what happened to the fish, when did this happen, where was the fish purchased?
Ask for a refund or store credit. Don’t accept money just because you’re feeling guilty for killing all those fishes — that would be dishonorable! You need to pay for another batch of water treatments!
What Should You Bring When Exchanging A Fish At PetSmart?
- Bring everything in your old fish’s original container. If you forgot it at home, bring whatever else represents who your pet was/is favorite toy(s), stone, plant, etc., that came with the fish.
- Bring a receipt for your purchase or a photocopy of it. PetSmart has a strict policy about this, and they may not exchange fish without one.
- If you have a sick betta coming home from PetSmart, bring him in his cup with as much water as possible (if he is still alive).
- This way, they can put him back in the same water he was in when you bought him, which will help them diagnose any bacterial infections and disease issues.
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How Long Do PetSmart Refunds Take?
PetSmart refunds vary depending on the item and can take up to two weeks.
It’s best to request a refund as early as possible, so you don’t spend longer than necessary with an unwanted item in your home.
Why do my fish keep dying from PetSmart?
Many people have had this problem. You need a filter to remove the ammonia and a water heater set at 80 degrees Fahrenheit.
Also, it would help if you did not have rocks or other decorations in your tank because ammonia builds upon them and poisons the fish.
And don’t use gravel from the store to line your tank either; get some safe substrate material from a home improvement or aquarium store.
What does PetSmart do with returned fish?
When a customer returns something like an aquarium or pool, or dog toy, they go through the returns desk, which is generally located near the store’s front.
However, when returning a fish, they are sent directly to the PetSmart Rescue Center up near the registers rather than having them sit around gathering dust on some shelf.
Why is PetSmart not selling fish 2022?
On January 1, 2022, all pet stores nationwide will stop selling live fish. The ordinance was passed unanimously by the US Congress and quickly signed into law by President Trump.
PetSmart is just one of many large companies that had seen what legislation was coming and chose to phase out their stock before it became illegal for them to sell certain animals.